FREQUENTLY ASKED QUESTIONS
Cakes & Cupcakes
WHEN DO I NEED TO PAY FOR MY ORDER?
Online orders are paid via credit/debit card instantly. To confirm a custom booking, a 30% deposit is required. The balance of your order must then be paid at least 7 days prior to your pick up/delivery date. Please see our terms and conditions page re refunds & cancellation policies.
HOW MUCH NOTICE IS REQUIRED FOR BOOKINGS?
A minimum 7 days notice is required for all booking enquiries. However, as confirmation is subject to date availability we suggest you get in touch asap!
DO YOU CATER TO DIETARY REQUIREMENTS?
Products contain gluten, wheat, milk, butter, eggs, sulphites, hazelnuts, peanuts, sesame and soy.
DO YOU MAKE FONDANT CAKES?
Yes we do! We specialise in custom cakes in either buttercream or fondant - all shapes and sizes. Email us at kapukekenz@gmail.com for a quote.
HOW DO I TRAVEL WITH MY CAKE?
Keep your cake flat - the best place is the front passenger floor space. Keep the air-con on cool, especially in the warmer months, as buttercream will melt. Take extra care when driving!
FREQUENTLY ASKED QUESTIONS
Party Packages
WHEN DO I NEED TO PAY FOR MY ORDER?
$100 non-refundable deposit is required to secure your booking. The balance of your order must then be paid at least 14 days prior to your event date. Please see our terms and conditions page re refunds & cancellation policies.
HOW MUCH NOTICE IS REQUIRED FOR BOOKINGS?
A minimum 14 days notice is required for all booking enquiries. However, as confirmation is subject to date availability we suggest you get in touch asap!
DO YOU CATER TO DIETARY REQUIREMENTS?
Products contain gluten, wheat, milk, butter, eggs, sulphites, hazelnuts, peanuts, sesame and soy.
CAN WE BRING OUR OWN FOOD AND/OR BIRTHDAY CAKE?
We offer a fully catered service with cake, meal and dessert options available.
Clients are not permitted to bring food (including cakes) or drinks to the venue.
WHAT TIME SHOULD WE ARRIVE? WHAT IF WE ARE LATE?
Please arrive 5-10 minutes early.
Booking slots are strictly 1.5 hours. Please be on time as we cannot guarantee a time extension. Rooms have to be cleaned/made available for the next booking (there are multiple booking slots throughout the day).