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Online orders: Minimum 14 days notice is required for all online cake orders. Any orders placed within 14 days may be cancelled and refunded less any fees. If we are unable to fulfil your order due to your selected date being unavailable, we have the right to cancel and will refund you in full.


Custom orders: Minimum 30% non-refundable deposit is required to secure custom bookings. The remaining balance must be received at least 7 days prior to the collection/delivery date of order. You are welcome to pay the full amount at once. Multiple payments can also be arranged. Payment must be made by the due date otherwise we may cancel your booking at any time after this date with any deposits/part payments being non-refundable.


Refund Policy: No refunds will be given for bookings cancelled within 7 days. If you cancel or postpone prior to this, all payments made will be held in credit to be used at a later date. No refunds will be given as fees may have already been deducted for accepting your payment and we may have turned down other orders to secure your space.


COVID-19: As an Auckland Council registered home bakery, Kapukeke is fully operational through all Alert Levels. If your event has been affected by Covid-19 we are happy to amend your booking or offer a full credit. There is no time limit for when your credit needs to be used and can be used on any products.


Client Responsibility: Once an order has been collected, customers accept all responsibility. We cannot give refunds once a product has been handed over to the customer. It is the customer’s responsibility to exercise care when moving and transporting their cake. Transport and storage instructions will be provided.

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